About the Conference
The beginning of the turbulent 2020s recalled its “roaring” predecessor with unprecedented digital progress and brought digital businesses to the forefront. 2022 is the year to further build on this momentum to enhance customer engagement, experience, generate new revenue and serve our customers. itSMF Slovakia, a leader in the world of IT Service Management in […]Read More
Time to market and reliability of digital services enabling value delivery for customer and other stakeholders. Those capabilities should be developed via innovative and progressive approaches that are built on traditional principles.
Traditionally, we have been focused on best practices. Now, it’s time to address worst practices and lessons learned. Three speakers from itSMF Czech Republic will share their experiences with local and global customers in the Czech Republic. You can hear the lessons they have learned from projects and programmes which were/are a part of the […]
The core ITIL 4 publications have established a holistic view on today’s service management. The new modules are adding a more practical, prescriptive guidance to help organizations deal with the challenges of the ever-changing world. Roman, who has been involved in development of all ITIL publications since 2017, will talk about two modules released in […]
Robotics is presently one of the most talked about subjects in production and the industry. But what does it mean? Where do we find it? And what exactly can we expect from the future of robotics? You’ll find out all about this in my presentation, during which l will introduce you to the concept of […]
We are witnessing another year of unprecedented change, pace and uncertainty in the technology driven world we operate in. Perhaps the most important tech trend of all is that speed must be viewed as fundamental source of competitive advantage. Driving a high-performance vehicle needs both acceleration and brake to maintain speed and navigate the obstacles […]
Innovations are often perceived as a mystery or even a miracle. The true is, that innovations should be an integral part each organization, which would like to stay relevant in upcoming years.
Real world incident response targets problems of responding to advanced attacks and presenting solutions to these problems. When the incident happen, it’s not about providing auditors, management or compliance with excuses, it’s about real situation, resilience of organization and state of security posture of organization.
We need to learn from each other and have to listen to our members. That’s why itSMF Germany have taken some major steps to better deal with today’s and future challenges in the industry. Starting from an updated chapters value proposition to new and exciting initiatives to widen the scope and to increase financial stability […]
Success and failure factors: defining priorities and continuous adaptation for complex User Support Managed Services – case studies (EN)
Best practices known and applied for years in the IT world have been dramatically challenged due to the emergence of global-impact events, requiring a change in mindset towards an agile delivery approach in customer & worker-centric culture. The speakers will focus on presenting successes and obstacles in light of these factors, based on two ambitious […]
For many years Service departments were developing apart from the IT Operations departments. Digital Transformation of the businesses now requires more understanding of operations by the business people and more understanding of business context by IT Ops. We will discuss the benefits of the ServiceOps approach that makes IT and business closer and helps manage […]
Leader with strong morals and a warm heart, an anchor or an inspiration for society. The society is transforming in an unpredictable pace, what kinds of leaders does it need? Why we are a company set on morals, interesting for younger people.
Cyber security threats as well as regulatory requirements are rising. Companies are investing more into new technologies, while overall complexity is growing. There is also significant worldwide shortage of cybersecurity professionals. Is traditional approach sustainable or do we need to change the mindset to strategically approach Cyber resilience?
The evolution of IT driven services has entered a new era. Not only because of technology, but because of the way services are evermore intertwined into the fabric of doing business. In some cases, IT services even are the business. To make sure we remain relevant in this dynamic world, there is one absolute truth: […]
Recent developments have lead to massive changes in provisioning of end user services. In a short period we have witnessed fast adaptation of either totally new or long time postponed processes and technologies. This forced change has been a trail by fire for most of them and finally after the pandemic peak a “new normal” […]
Information systems in large corporations and organizations face today the problem of high complexity and variety of systems. The necessity of interconnecting these systems and providing demanded IT services requires the cooperation of people of different professions across the entire organization. Building such an interconnected system requires a lot of attention and awareness to coordination, […]
Director, Business Consulting – Technology Risk, EY
Regional Director at CFI, Member Of The Board at itSMF Slovensko
Head of GCPE PMO at Orange Business Services, Vice-chairman Of The Board at itSMF Slovensko
ITSM Specialist Expert at Slovenská sporiteľňa, Chairman Of The Board at itSMF Slovensko
Head of training services at omnicom, Member Of The Board at itSMF Slovensko
Head of IT Change management in Slovenská sporiteľňa, Member of the Supervisory Board at itSMF Slovakia
Making Knowledge available at VÚB Banka, Co-founder at KEP Partnership, Member of the Supervisory Board at itSMF Slovakia
Back Office Specialist at Softec, itSMF Slovakia Administration