Success and failure factors: defining priorities and continuous adaptation for complex User Support Managed Services – case studies (EN)

Kamil Polniaszek IT Consultant /SII Poland
Lukas Sitkowski Business Development Manager /Sii Poland

Best practices known and applied for years in the IT world have been dramatically challenged due to the emergence of global-impact events, requiring a change in mindset towards an agile delivery approach in customer & worker-centric culture. The speakers will focus on presenting successes and obstacles in light of these factors, based on two ambitious projects delivered under time constraints and dynamically evolving business circumstances. To prepare for the unknown, the presentation will elaborate on how juggling multiple alternatives to mitigate potential risk proves to be the strategy for turning inconvenience into a win.