ITIL4: practical guidance for the modern world (EN)

Roman Zhuravlev /PeopleCert

The core ITIL 4 publications have established a holistic view on today’s service management. The new modules are adding a more practical, prescriptive guidance to help organizations deal with the challenges of the ever-changing world.
Roman, who has been involved in development of all ITIL publications since 2017, will talk about two modules released in 2021, and two new, which will be released this year.
It is a great opportunity to find out the latest news of ITIL development and ask questions to an architect and co-author of ITIL 4.