Opening (SK, EN)

	Igor Dimitrovič / itSMF Slovakia
	Martin Podhajský / itSMF Slovakia

From idea to value delivery of digital services (SK)

Time to market and reliability of digital services enabling value delivery for customer and other stakeholders. Those capabilities should be developed via innovative and progressive approaches that are built on traditional principles.

Pavol Holbík Head of training services / omnicom

FAIL fast but with grace (CZ)

Traditionally, we have been focused on best practices. Now, it’s time to address worst practices and lessons learned. Three speakers from itSMF Czech Republic will share their experiences with local and global customers in the Czech Republic. You can hear the lessons they have learned from projects and programmes which were/are a part of the […]

Martin Vitouš Strategist, consultant, trainer, mentor, coach & facilitator | DASA Ambassador / ict-123.com | itSMF Czech Republic

Patrik Šolc Director, Board of Directors | Chairman / itSMF International | itSMF Czech Republic

Vladimír Kufner Architecture Board chairman / T-Mobile Czech Republic a.s. | itSMF Czech Republic

ITIL4: practical guidance for the modern world (EN)

The core ITIL 4 publications have established a holistic view on today’s service management. The new modules are adding a more practical, prescriptive guidance to help organizations deal with the challenges of the ever-changing world. Roman, who has been involved in development of all ITIL publications since 2017, will talk about two modules released in […]

Roman Zhuravlev PeopleCert

Coffee Break

What could robotics bring to industry (EN)

Robotics is presently one of the most talked about subjects in production and the industry. But what does it mean? Where do we find it? And what exactly can we expect from the future of robotics? You’ll find out all about this in my presentation, during which l will introduce you to the concept of […]

Marián Kováčik Robotics expert / ABB

Quality@Speed – Accelerating through digital and transformational change (EN)

We are witnessing another year of unprecedented change, pace and uncertainty in the technology driven world we operate in.  Perhaps the most important tech trend of all is that speed must be viewed as fundamental source of competitive advantage.  Driving a high-performance vehicle needs both acceleration and brake to maintain speed and navigate the obstacles […]

Matthew Steer Partner | Technology Consulting | Technology Solutions Delivery | Strategic Testing & Quality Engineering / EY

Innovation is a job, not a miracle (EN)

Innovations are often perceived as a mystery or even a miracle. The true is, that innovations should be an integral part each organization, which would like to stay relevant in upcoming years.

Michal Satur Account manager / Mastercard

Coffee Break

Real World Incident response (SK)

Real world incident response targets problems of responding to advanced attacks and presenting solutions to these problems. When the incident happen, it’s not about providing auditors, management or compliance with excuses, it’s about real situation, resilience of organization and state of security posture of organization.

Lukáš Hlavička Chief Technical Officer / IstroSec

Take the challenge and turn around (EN)

We need to learn from each other and have to listen to our members. That’s why itSMF Germany have taken some major steps to better deal with today’s and future challenges in the industry. Starting from an updated chapters value proposition to new and exciting initiatives to widen the scope and to increase financial stability […]

Stephan Brendel Chief Financial Officer | Regional Manager / APMG-International | itSMF Germany

Opening (SK, EN)

	Igor Dimitrovič / itSMF Slovakia
	Pavol Holbík / itSMF Slovakia

Success and failure factors: defining priorities and continuous adaptation for complex User Support Managed Services – case studies (EN)

Best practices known and applied for years in the IT world have been dramatically challenged due to the emergence of global-impact events, requiring a change in mindset towards an agile delivery approach in customer & worker-centric culture. The speakers will focus on presenting successes and obstacles in light of these factors, based on two ambitious […]

Kamil Polniaszek IT Consultant / SII Poland

Lukas Sitkowski Business Development Manager / Sii Poland

ServiceOps (EN)

For many years Service departments were developing apart from the IT Operations departments. Digital Transformation of the businesses now requires more understanding of operations by the business people and more understanding of business context by IT Ops. We will discuss the benefits of the ServiceOps approach that makes IT and business closer and helps manage […]

Evgeny Vasilyev Head of Business Development / CFI

5 Game-Changing Trends for IT in 2022 (EN)

Gabriella Apergi Indirect Sales Manager / BMC

Coffee Break

Transformation of the leader to changing conditions (SK)

Leader with strong morals and a warm heart, an anchor or an inspiration for society. The society is transforming in an unpredictable pace, what kinds of leaders does it need? Why we are a company set on morals, interesting for younger people.

Ivana Molnarova CEO at Profesia & terapeut thetahealing / Profesia

How to approach Cyber security consolidation (EN)

Cyber security threats as well as regulatory requirements are rising. Companies are investing more into new technologies, while overall complexity is growing. There is also significant worldwide shortage of cybersecurity professionals. Is traditional approach sustainable or do we need to change the mindset to strategically approach Cyber resilience?

Ján Adamovský Chief Security Officer / Slovenská sporiteľňa | AKB

The evolution of IT-driven services (EN)

The evolution of IT driven services has entered a new era. Not only because of technology, but because of the way services are evermore intertwined into the fabric of doing business. In some cases, IT services even are the business. To make sure we remain relevant in this dynamic world, there is one absolute truth: […]

Eddy Peters President of the / itSMF Belgium

Coffee Break

"New normal" in end user services (EN)

Recent developments have lead to massive changes in provisioning of end user services. In a short period we have witnessed fast adaptation of either totally new or long time postponed processes and technologies. This forced change has been a trail by fire for most of them and finally after the pandemic peak a “new normal” […]

Martin Bróska Product Manager for ICT services / PosAm

IT Governance Strategy in University (SK)

Information systems in large corporations and organizations face today the problem of high complexity and variety of systems. The necessity of interconnecting these systems and providing demanded IT services requires the cooperation of people of different professions across the entire organization. Building such an interconnected system requires a lot of attention and awareness to coordination, […]

Michal Greguš Vice-Rector for IT / Comenius University in Bratislava