About the Conference
The 20s are underscored by a social paradox – we stay online by choice rather than from necessity, yet we are disconnected from each other. With the opportunity for new beginnings in 2023, we must find ways to ReConnect with our customers, partners and peers to rekindle fruitful partnerships and enhance customer engagement, experience, generate […]Read More
ITIL, Devops etc are – rightly – viewed as valuable tools for us to achieve results at work. But they are both greater and less than that. The more I teach and talk about our (so-called) IT frameworks – ITIL, Devops, Agile – then the more I see those same ideas as tools we use […]
What path is the evolution of ITSM taking? In the presentation, we will present our experience from the implementation of the ESM tool 4me in a complex customer environment, where not only IT services but also other corporate services were digitized.
In this session we will discuss questions regarding workplace well-being: When do we experience a sense of well-being at work? What employers can do to create the environment in which people thrive?
Today the transformation to an Autonomous Digital Enterprise is not static or sudden. It requires organizations to take progressive steps to leverage more automation, AI, and machine-learning capabilities as the foundation for all the enablers. Building on their existing strengths, companies need to continue to run their business as they evolve and reinvent their operations […]
The shortage of women in tech positions is becoming critical, both in Slovakia and globally. What are the barriers for them to enter the tech field? How can we change the status quo when the tech sector is considered to be male-dominated and therefore not welcoming for women. The speaker will present data from the […]
A review of the regulatory approaches to AI across eight key jurisdictions in Europe, North-America and Asia. Based on this review we identify five key trends that are likely to define the governance requirements for AI systems in the near future as well as related actions for companies to take. On the practical implementation side […]
We hear about AI at every turn today. We will show how AI can be used in ITSM to improve service quality and customer satisfaction, and we will also reveal how to create a new product based on AI.
DevOps and ITIL are getting closer. Since ITIL 4 introduction in 2019, it has been using DevOps concepts and referring to DevOps in many publications. With the addition of the DevOps Institute certifications to the PeopleCert portfolio, the two frameworks are moving closer together, opening new learning and certification opportunities, as well as closer synergy […]
According to reputable companies like McKinsey and Forbes, about 80% of all Digital Transformations fail. That’s a huge number. DevOps, as “an organizational and cultural movement that aims to increase software delivery velocity, improve service reliability, and build shared ownership among software stakeholders”, is one of the prerequisites (from IT’s side) to get into digital […]
Lindner Hotel Gallery CentralMetodova 4, 821 08 Bratislava
Honorary Chairman of the Conference Organizing Committee
Regional Director at CFI, Member Of The Board at itSMF Slovensko
Product owner of ITSM tool at ESET
Back Office Specialist at Softec, itSMF Slovakia Administration
ITSM Specialist at Slovenská sporiteľňa, Chairman Of The Board at itSMF Slovensko
Making Knowledge available at VÚB Banka, Member Of The Board at itSMF Slovensko
Head of training services at omnicom, Member Of The Board at itSMF Slovensko
Head of IT Change management in Slovenská sporiteľňa, Member of the Supervisory Board at itSMF Slovakia