- Service management pontificator and author
Since his first job 1976, Ivor has been involved with delivering services, and with IT services since 1985. After some real work initially – setting up and running a warehouse computer system – he has been teaching, writing and presenting about service management ever since 1989 – including ITIL v1, V2 and V3, ISO2000 and speaking at hundreds of events over 42 countries. Now officially retired, he still delivers some training – ITIL and Devops – and is always keen to attend conferences and talk about how his 34 years associated with best practice has really just been telling people to trust their own common sense.
Life skills are also work skills (EN)
ITIL, Devops etc are – rightly – viewed as valuable tools for us to achieve results at work. But they are both greater and less than that. The more I teach and talk about our (so-called) IT frameworks – ITIL, Devops, Agile – then the more I see those same ideas as tools we use […]