- Executive Partner and Head of Consulting
Executive Partner and Head of Consulting at OMNICOM with more than 15 years of the experiences in the service management. He helps organization with digital transformation through introduction of the automation, collaboration, agile, devops and ITIL best practices.
Miroslav shapes current trends in the service management as co-author of ITIL4 Practices, especially Service Desk and Service request management practices.
Panel discussion (EN)
Digital transformation of enterprise services with 4me (SK)
What path is the evolution of ITSM taking? In the presentation, we will present our experience from the implementation of the ESM tool 4me in a complex customer environment, where not only IT services but also other corporate services were digitized.