Networking (RSVP)

Outlook Bar & Lounge, Lindner Hotel Gallery Central, Metodova 4, 821 08 Bratislava

Event registration

Opening (SK, EN)

Igor Dimitrovič itSMF Slovakia

Iveta Janotík itSMF Slovakia

Life skills are also work skills (EN)

ITIL, Devops etc are – rightly – viewed as valuable tools for us to achieve results at work. But they are both greater and less than that. The more I teach and talk about our (so-called) IT frameworks – ITIL, Devops, Agile – then the more I see those same ideas as tools we use […]

Ivor Macfarlane Service management pontificator and author

Digital transformation of enterprise services with 4me (SK)

What path is the evolution of ITSM taking? In the presentation, we will present our experience from the implementation of the ESM tool 4me in a complex customer environment, where not only IT services but also other corporate services were digitized.

Karína Rybárová IT Governance manager / MH Teplárenský holding

Miroslav Hlohovský Executive Partner and Head of Consulting / OMNICOM

Are well-being programs true remedy for workplace "malady"? (EN)

In this session we will discuss questions regarding workplace well-being: When do we experience a sense of well-being at work? What employers can do to create the environment in which people thrive?

Dragana Smolović Head of HR and Organization / VÚB Banka

Coffee Break

Enabling autonomous Digital (EN)

Today the transformation to an Autonomous Digital Enterprise is not static or sudden. It requires organizations to take progressive steps to leverage more automation, AI, and machine-learning capabilities as the foundation for all the enablers. Building on their existing strengths, companies need to continue to run their business as they evolve and reinvent their operations […]

Osman ÇAYLI Board Member and President DACH / VBT Software

How to attract and retain female tech talent (SK)

The shortage of women in tech positions is becoming critical, both in Slovakia and globally. What are the barriers for them to enter the tech field? How can we change the status quo when the tech sector is considered to be male-dominated and therefore not welcoming for women. The speaker will present data from the […]

Petra Kotuliaková CEO / Aj Ty v IT

Real World Incident response (SK)

Lukáš Hlavička Chief Technical Officer / IstroSec

Lunch

Value demonstration

Peter Škodný Chief Corporate Solutions Officer / ESET

Global trends in AI regulation and associated technology standards (EN)

A review of the regulatory approaches to AI across eight key jurisdictions in Europe, North-America and Asia. Based on this review we identify five key trends that are likely to define the governance requirements for AI systems in the near future as well as related actions for companies to take. On the practical implementation side […]

Ansgar Koene Global AI Ethics and Regulatory Leader / EY

How to practically use (and develop) AI in ITSM (CZ)

We hear about AI at every turn today. We will show how AI can be used in ITSM to improve service quality and customer satisfaction, and we will also reveal how to create a new product based on AI.

Martin Kasík Head of IT Consulting / IXPERTA

Coffee Break

An unexpected source of DevOps knowledge (EN)

DevOps and ITIL are getting closer. Since ITIL 4 introduction in 2019, it has been using DevOps concepts and referring to DevOps in many publications. With the addition of the DevOps Institute certifications to the PeopleCert portfolio, the two frameworks are moving closer together, opening new learning and certification opportunities, as well as closer synergy […]

Roman Zhuravlev ITIL Senior Architect / PeopleCert

The mindset of DevOps guys

According to reputable companies like McKinsey and Forbes, about 80% of all Digital Transformations fail. That’s a huge number. DevOps, as “an organizational and cultural movement that aims to increase software delivery velocity, improve service reliability, and build shared ownership among software stakeholders”, is one of the prerequisites (from IT’s side) to get into digital […]

Martin Vitouš Strategist, consultant, trainer, mentor, coach & facilitator | DASA Ambassador / ict-123.com | itSMF Czech Republic

Panel discussion (EN)

Pavol Holbík itSMF Slovakia

Ivor Macfarlane Service management pontificator and author

Martin Kasík Head of IT Consulting / IXPERTA

Martin Vitouš Strategist, consultant, trainer, mentor, coach & facilitator | DASA Ambassador / ict-123.com | itSMF Czech Republic

Miroslav Hlohovský Executive Partner and Head of Consulting / OMNICOM

Petra Kotuliaková CEO / Aj Ty v IT

Roman Zhuravlev ITIL Senior Architect / PeopleCert

Closing (SK, EN)

Igor Dimitrovič itSMF Slovakia