Event registration

Opening (SK, EN)

The System Behind the System: Leadership, Capacity and Sustainable Performance

Most leaders in tech are excellent at building systems — scalable, resilient, efficient, designed to perform under pressure. Yet many leaders run themselves and their organizations by a different logic: one that rewards urgency over sustainability, constant availability over recovery, and output over human capacity. Over time, this becomes more than a personal issue. It […]

Zuzana Reľovská Executive Coach & Leadership Consultant | Keynote Speaker / Wellbeing Advisory

Change management starts in the business case

Most change management fails before the project starts, at the moment the goal is written down. The trigger is often technical, an unsupported system or an expiring licence, but if the goal itself says "replace the software", everyone, including the vendor, optimises for the technology and the way people work is left to sort itself out after go-live. Michal argues that change management belongs in the business case and tests the claim on two cases he is accountable for. Inside BIQ Group, where as COO he leads the consolidation of five companies, the order was processes first, then the organisation that owns them, then one shared Jira, and only after two years the choice of a tool for P&L and capacity planning. At DPD SK, the first SAP S/4HANA Public Cloud implementation in Slovakia, the trigger was an unsupported ERP, but the goal was written as standardised processes and one source of truth, which is what later earned the SAP Quality Award for CEE. He closes with what a project definition has to contain so that the change has an owner from day one.

Michal Korf COO BOOTIQ/BIQ Group / BOOTIQ

Workgroup Enterprise Architecture PROMO

How to Fix the CMDB: Building a Digital Twin of your IT (EN)

Let’s face it—the CMDB has been a persistent challenge for many organizations. Despite years of effort, fragmented data, limited end-to-end visibility, and incomplete service models still prevent us from truly understanding and managing our IT landscape. In fact, many organizations cannot produce a reliable and complete overview of the services and applications they operate. As […]

Rob Akershoek DevOps Architect / IT Management Architect / DXC Technology

Coffee Break

Workgroup Cybersecurity PROMO

Cyber Threat Landscape - What Has Changed and what to do about it

Cybersecurity is not a new discipline, but its significance has fundamentally changed. As organisations accelerate digital transformation, adopt cloud-native architectures, and embed AI into core processes, the attack surface has expanded far beyond traditional boundaries. At the same time, threat actors have become more organised, industrialised, and technologically advanced. This session will provide a focused […]

Uroš Žust Partner, IT Assurance & Advisory | Keynote Speaker / Forvis Mazars

When BCM Becomes a Spreadsheet: Lessons Learned and Practical Paths to Resilience

Many organizations have Business Continuity Management (BCM) frameworks in place, yet few achieve their intended purpose. BCM often evolves into a complex spreadsheet maintained by a single individual, producing limited value for decision-making and resilience management. This presentation explores where and why this approach breaks down, showing how growing volumes of interconnected data can gradually undermine Business Impact Analysis (BIA), risk management, and recovery planning. Drawing on practical experience from projects across banking, government, and critical infrastructure sectors, we will share key lessons learned in designing a sustainable BCM ecosystem, including the management of assets, BIAs, risks, and recovery plans. The session will also discuss effective approaches to impact criteria, risk appetite, and the critical role of executive sponsorship in ensuring long-term BCM success. Finally, we will present a practical and cost-effective approach to modernizing BCM without relying on large-scale GRC platforms, including the use of lightweight applications and modern rapid-development techniques. The objective is to share real-world experience, highlight common pitfalls, and provide inspiration for building a BCM framework that genuinely supports organizational decision-making and resilience rather than merely satisfying compliance requirements.

Jan Pich Cybersecurity Director in Technology Consulting and IT / EY Czech Republic

Zbyněk Vallo Senior Consultant in Cybersecurity / EY Czech Republic

Agile Approach to Christmas Eve Project Execution:Lessons Learned Report

Post-project review of an Agile transformation and workflowmaxxing initiative leveraging KPI-driven, Scrum-oriented project delivery to achieve operational excellence and future-proof scalability, applied to the most resource-demanding and manpower-draining event of the year: Christmas. MA rated. Contains despair.

Samo Trnka Stand-up comedian / Comic relief

Anniversary Panel (SK, EN)

Closing (SK, EN)

Networking (RSVP)

Outlook Bar & Lounge, Lindner Hotel Gallery Central, Metodova 4, 821 08 Bratislava

Opening (SK, EN)

Changed by AI, Helping Change ITSM

AI has already reshaped how we work — from ITSM implementations to day-to-day support. In this talk, we share honest, field-tested lessons from bringing AI into real client projects. We'll also open up our own journey building a native MCP (Model Context Protocol) server for GLPI — why we chose to build it ourselves rather than rely on external tools, and what it means for how AI assistants connect to ITSM data. What worked, what didn't, and what we think the ITSM community should be paying attention to next.

Miroslav Hlohovský Executive Partner and Head of Consulting / OMNICOM

Internal Audit as a Part of Cyber Resilience: From Data Analytics to AI (CZ)

Cyber resilience is no longer only about technology, security controls and incident response. Organizations also need independent assurance that their controls work, risks are properly understood, and weaknesses are addressed before they become business problems. Internal audit has a unique role in creating that confidence. This session shares a practical journey of transforming internal audit from traditional sample-based reviews to a modern, data-driven and AI-enabled function. Through real-life examples, participants will see how data analytics helps auditors move beyond limited samples, identify risks across entire populations, and provide stronger evidence for decision-makers. The presentation also explores lessons learned from building an internal audit AI capability. Initial ambitions focused on developing a dedicated audit AI platform, but experience showed that the real value lies not in building technology for its own sake, but in combining enterprise AI capabilities with strong methodology, governance and professional judgement.

Jaroslav Řepa Chief Audit Executive / Slovenská sporiteľňa

What Must Come Before AI? The Story of Building a Continuous Improvement Culture at Tatra banka

Digitalization, automation, and artificial intelligence dominate most transformation programs today. Yet few organizations openly discuss what made these changes possible in the first place. For more than 20 years, Tatra banka has been systematically building process management, a Lean culture, and an end-to-end view of how the organization operates. This long-term approach has created the foundation for digitalization, automation, agile transformation, and the adoption of artificial intelligence. This presentation will share the authentic story of Tatra banka’s journey, from its first Lean initiatives and the development of a continuous improvement culture to the current challenges associated with automation and AI. It will demonstrate why successful transformation is not driven by technology alone, but by processes, data, people, and a culture that can not only initiate change but sustain it over the long term.

Miriam Kasanická Head of Process Management Department / Tatra banka

Coffee Break

ITIL (Version 5): seven books, seven lessons.

Since its announcement in January, the new version of ITIL has introduced 7 major publications, and the ITIL team collected a lot of feedback. What’s the difference between the lifecycle and the value chain? How to apply good practice in the VUCA world? How to measure value of AI? What will change in the ITIL […]

Roman Zhuravlev Senior ITIL architect / PeopleCert

The 7 Myths of Service Management (EN)

Service management is everywhere — yet many organisations still struggle to deliver real value. This keynote challenges seven deeply embedded myths that shape how service management is understood and practiced, and reframes it as a capability for enabling value across the organisation.

Sophie Hussey Director | Keynote Speaker / Lapis Consulting Services

Enterprise Service Management: A Logical Model for Real Service Transformation

In this session, I will introduce a practical and structured approach to Enterprise Service Management inspired by #TheESMGuide, designed to help organisations move beyond IT-centric thinking and unlock real cross-functional value. Rather than focusing on frameworks, the session will explore how to design and govern a coherent service ecosystem that integrates business, IT, and operations. […]

JuanMa Espinoza Head of Service Transformation / Axians Spain

Lunch

"It's Not You, It's Me": Why Changing Your ITSM Tool Might Not Fix Your ITSM Issues (EN)

Organisations often rush to replace their ITSM tool to improve service management capabilities, only to find the same issues persist. This presentation explores the root causes of ITSM tool dissatisfaction and offers practical guidance on building a stronger service management foundation before reaching for a new tool as a "silver bullet."

Stephen Mann Principal Analyst & Content Director | Keynote Speaker / ITSM.tools

What the Founding Fathers Knew – and We Have Forgotten About ITIL

Does it make sense to go back to the roots? Which key ITSM concepts have we started to lose sight of? And do you know why humans, not octopuses, came to dominate the world? Why did humans, not octopuses, come to dominate the world? Scientists have found that the reason is not lower intelligence, but […]

Ivana Šabatová Managing Partner | Senior Business Consultant / sabi-consulting.cz

Panel discussion (EN)

Closing (SK, EN)