Miriam Kasanická

  • Head of Process Management Department
  • Tatra banka

Miriam Kasanická studied Economics and Business Management at the Faculty of Business Management of the University of Economics in Bratislava, where she earned both her Master’s degree and PhD. qualifications.

After completing her studies, she worked as a consultant and coach in process improvement methodologies at all levels of management, as well as a leader and coach of Lean Six Sigma projects in several companies.

She joined Tatra banka ten years ago, where she was responsible for the implementation of improvement projects and the end-to-end management of retail lending products. Currently, she is responsible for project delivery, the introduction of process management, and the implementation of a continuous improvement system across the bank using Lean Six Sigma methodologies and tools.

Miriam is a certified Six Sigma Black Belt with hundreds of successful projects to her credit, both as a project leader and a coach. In addition, she serves as a key partner to senior management in driving the adoption and implementation of Agentic AI within the bank.

Sessions

  • What Must Come Before AI? The Story of Building a Continuous Improvement Culture at Tatra banka

    Digitalization, automation, and artificial intelligence dominate most transformation programs today. Yet few organizations openly discuss what made these changes possible in the first place.
    For more than 20 years, Tatra banka has been systematically building process management, a Lean culture, and an end-to-end view of how the organization operates. This long-term approach has created the foundation for digitalization, automation, agile transformation, and the adoption of artificial intelligence.
    This presentation will share the authentic story of Tatra banka’s journey, from its first Lean initiatives and the development of a continuous improvement culture to the current challenges associated with automation and AI. It will demonstrate why successful transformation is not driven by technology alone, but by processes, data, people, and a culture that can not only initiate change but sustain it over the long term.