“It’s Not You, It’s Me”: Why Changing Your ITSM Tool Might Not Fix Your ITSM Issues (EN)
Stephen Mann
Principal Analyst & Content Director | Keynote Speaker /ITSM.tools
Organisations often rush to replace their ITSM tool to improve service management capabilities, only to find the same issues persist. This presentation explores the root causes of ITSM tool dissatisfaction and offers practical guidance on building a stronger service management foundation before reaching for a new tool as a "silver bullet."