Mark Smalley

  • Writer & coach
  • Smalley.IT

Mark Smalley helps IT people understand service. Mark is a writer and coach at Smalley.IT and has been known and The IT Paradigmologist and The Ancient IT Philosopher. His main work is on the management of IT systems and services. Mark is a contributor to many bodies of knowledge and has spoken at hundreds of events in more than thirty countries. He led the authoring of ITIL 4 High-velocity IT and the new ITIL Experience. Mark also has contributed to the XLA movement.

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