What Must Come Before AI? The Story of Building a Continuous Improvement Culture at Tatra banka
Digitalization, automation, and artificial intelligence dominate most transformation programs today. Yet few organizations openly discuss what made these changes possible in the first place.
For more than 20 years, Tatra banka has been systematically building process management, a Lean culture, and an end-to-end view of how the organization operates. This long-term approach has created the foundation for digitalization, automation, agile transformation, and the adoption of artificial intelligence.
This presentation will share the authentic story of Tatra banka’s journey, from its first Lean initiatives and the development of a continuous improvement culture to the current challenges associated with automation and AI. It will demonstrate why successful transformation is not driven by technology alone, but by processes, data, people, and a culture that can not only initiate change but sustain it over the long term.