Enterprise Service Management: A Logical Model for Real Service Transformation

JuanMa Espinoza Head of Service Transformation /Axians Spain

In this session, I will introduce a practical and structured approach to Enterprise Service Management inspired by #TheESMGuide, designed to help organisations move beyond IT-centric thinking and unlock real cross-functional value. Rather than focusing on frameworks, the session will explore how to design and govern a coherent service ecosystem that integrates business, IT, and operations. Attendees will gain a clear perspective on how to shift from fragmented initiatives to a truly aligned, end-to-end operating model that enables meaningful and sustainable transformation.