How to Fix the CMDB: Building a Digital Twin of your IT (EN)
Let’s face it—the CMDB has been a persistent challenge for many organizations. Despite years of effort, fragmented data, limited end-to-end visibility, and incomplete service models still prevent us from truly understanding and managing our IT landscape.
In fact, many organizations cannot produce a reliable and complete overview of the services and applications they operate.
As a result, managing value, risk, and cost becomes extremely difficult. Even basic questions are hard to answer:
- What services and applications do we actually have?
- Where are they running, and which infrastructure and resources do they depend on?
- Which vendors and contracts are involved?
- What business value and outcomes do these services deliver?
- What is the customer experience?
- What does each service really cost?
- What risks do we face, and are we compliant?
At the same time, the need for a reliable data backbone has never been greater. IT landscapes are becoming more complex, with more services, components, integrations, APIs, vulnerabilities, and continuous changes than ever before. To deliver faster, operate safely, ensure compliance, and control costs, organizations need a CMDB that actually works.
Some now refer to this capability as the Service Graph or even a Digital Twin of the enterprise. Regardless of the name, the goal is clear: full, reliable visibility into the end-to-end IT landscape.
The CMDB of the future must be fully integrated into the broader IT ecosystem, including Enterprise Architecture, Software Bill of Materials (SBOM), CI/CD pipelines, deployment tools, SecOps, FinOps, Software Asset Management, and Contract Management. It must serve as the trusted data foundation for managing digital services across their entire lifecycle.
Join my presentation to learn how to build the CMDB of the future—integrated, reliable, and designed to enable end-to-end visibility, better decision-making, and effective management of your digital services.