Over the 20 years of existence of itSMF Slovakia, we have learned that inspiration is essential to advancing the tools, practices, and technologies we rely on every day. While innovation can emerge from individual effort, its most lasting impact is created through collaboration – by sharing experiences, lessons learned, and hard‑won insights. By bringing the right people together year after year, we have built a professional community that inspires faster innovation and more meaningful outcomes.
As a leader in IT Service Management in Central and Eastern Europe, itSMF Slovakia is proud to host its 20th annual IT Service Management Conference. This milestone edition is both a celebration and a continuation of our journey, reflecting on two decades of shared knowledge, trusted professional relationships, and community‑driven progress, while firmly focusing on the challenges and opportunities ahead.
This conference is dedicated to honoring what we have built together and to shaping what comes next. It is a place where experience meets new thinking, where proven practices evolve, and where emerging ideas are tested through open dialogue. By fostering inspiration and collaboration, we continue to influence the direction of IT Service Management and value delivery in a rapidly changing digital world.
Stay connected with us on social media to keep up to date with the latest information about the conference. Share your achievements, challenges, and perspectives – just as we have done for the past 20 years – and continue to inspire one another to drive meaningful change and move the best ideas forward. This is the essence of our community and the foundation of inspired progress.
As we build the full agenda for the IT Service Management Conference 2026 – 20th Anniversary Edition, we invite you to explore the key topics shaping today’s discussions and tomorrow’s practices, as identified by ITSM.tools in their “2026 ITSM Trends” community poll, including:
- ITIL / ITSM “advanced” capabilities
- AI governance
- Value demonstration
- Enterprise Service Management (ESM)
- IT Asset Management (ITAM) including and Software Asset Management (SAM)
- Agentic AI
- AI ethics
- Digital employee experience management (DEX), Employee experience
- Digital transformation and digital workflows
- ITSM tools
- Metrics and key performance indicators (KPIs)
- Service Integration and Management (SIAM)
- Customer experience (CX) management – for external customers
- People (attitude, behavior and culture)
- ITIL/ITSM “basics”
- Knowledge management
- Governance
- …
Join us in our mission to inspire and innovate, and together, let’s shape the future of IT Service Management as our community has done for the past 20 years.