
About the Conference
Last year was a catalyst that brought digital business innovation to the forefront of all organizations. 2021 is the year to build on this momentum to enhance customer engagement, experience, generate new revenue and serve our customers. itSMF Slovakia, a leader in the world of IT Service Management in CEE, is organizing 15th annual IT Service […]
Read MoreSpeakers
Programme
Opening (SK, EN)
Igor Dimitrovič itSMF Slovakia | |
Tatiana Hederová itSMF Slovakia |
Service Integration and Management (SIAM) How to manage a Multi Service Provider Enviroment (EN)
Value delivery with high-performing teams (SK)
Value of Customer Experience Management (SK)
Opening (SK, EN)
Iveta Janotík itSMF Slovakia | |
Pavol Holbík itSMF Slovakia |
Customer experience and IT Governance: Why did we fail? Again and Again (EN)
Automation Everywhere - Path to be Autonomous Enterprise (EN)
How Parking has become a digital experience (EN)
CX 101: How customer experience turns businesses around (EN)
Organizers

Iveta Janotík
Regional Director at CFI, Member Of The Board at itSMF Slovensko

Tatiana Hederová
Head of GCPE PMO at Orange Business Services, Vice-chairman Of The Board at itSMF Slovensko

Igor Dimitrovič
ITSM Specialist Expert at Slovenská sporiteľňa, Chairman Of The Board at itSMF Slovensko

Pavol Holbík
Head of training services at omnicom, Member Of The Board at itSMF Slovensko

Martin Lacko
Head of IT Change management in Slovenská sporiteľňa, Member of the Supervisory Board at itSMF Slovakia

Martin Podhajský
Making Knowledge available at VÚB Banka, Co-founder at KEP Partnership, Member of the Supervisory Board at itSMF Slovakia

Lucia Široká
Back Office Specialist at Softec, itSMF Slovakia Administration