About the Conference

Last year was a catalyst that brought digital business innovation to the forefront of all organizations. 2021 is the year to build on this momentum to enhance customer engagement, experience, generate new revenue and serve our customers. itSMF Slovakia, a leader in the world of IT Service Management in CEE, is organizing 15th annual IT Service […]

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Speakers

Luka Mulej
Sales Manager ISL Online
Patrik Šolc
Director, Board of Directors, itSMF International; Chairman, itSMF Czech Republic
Adam Brocka
Head of Customer Experience Kiuub
Slavo Tuleya
Managing Director Kiuub
Svetlana Stolyarov
Principal Solution Engineer DSM BMC Software
Akshay Anand
ITSM Product Ambassador & Evangelist AXELOS Global Best Practice
Evgeny Vasilyev
Head of Business Development CFI | itSMF Slovakia
Michal Broska
Chief product officer PosAm | itSMF Slovakia
Martin Vitouš
Strategist, consultant, trainer, mentor, coach & facilitator | DASA Ambassador ict-123.com | itSMF Czech republic
Timm Scheibach
Managing Principal microfin | itSMF Germany
Jörg Bujotzek
CEO amendos GmbH | itSMF Germany
Jakub Pobiecky
Lead Consultant Devoteam Alps & ICE (International Centre of Excellence)
František Kvintus
Lead Consultant, ITSM COE Leader Devoteam Alps & ICE (International Centre of Excellence)
Kaimar Karu
Digital Government & Governance Independent
Miroslav Hlohovský
Executive Partner and Head of Consulting OMNICOM | itSMF Slovakia
Branislav Jarábek
Leading organization change Slovenská sporiteľňa, a.s. | itSMF Slovakia
Karin Miškovská – Nemčeková
Customer Experience Advisory
Rok Sajovic
ITSM CENTER d.o.o. | itSMF Slovenia

Programme

November 25, 2021 8:45 am - 9:00 am Conference

Opening (SK, EN)

  Igor Dimitrovič
  itSMF Slovakia
  Tatiana Hederová
  itSMF Slovakia

November 25, 2021 9:00 am - 9:30 am Conference

Digital Governance (EN)

Kaimar Karu Digital Government & Governance / Independent
November 25, 2021 9:30 am - 10:00 am Conference

Unexpected value of ESM (SK)

Miroslav Hlohovský Executive Partner and Head of Consulting / OMNICOM | itSMF Slovakia
November 25, 2021 10:00 am - 10:30 am Conference

Service Integration and Management (SIAM) How to manage a Multi Service Provider Enviroment (EN)

Jörg Bujotzek CEO / amendos GmbH | itSMF Germany
Timm Scheibach Managing Principal / microfin | itSMF Germany
November 25, 2021 10:30 am - 11:00 am Conference

Coffee Break

November 25, 2021 11:00 am - 11:30 am Conference

Are you ready to provide value? (CZ)

Martin Vitouš Strategist, consultant, trainer, mentor, coach & facilitator | DASA Ambassador / ict-123.com | itSMF Czech republic
November 25, 2021 11:30 am - 12:00 pm Conference

Value delivery with high-performing teams (SK)

Branislav Jarábek Leading organization change / Slovenská sporiteľňa, a.s. | itSMF Slovakia
November 25, 2021 12:00 pm - 12:30 pm Conference

Best Practices in ESM migration (CZ)

František Kvintus Lead Consultant, ITSM COE Leader / Devoteam Alps & ICE (International Centre of Excellence)
Jakub Pobiecky Lead Consultant / Devoteam Alps & ICE (International Centre of Excellence)
November 25, 2021 12:30 pm - 1:00 pm Conference

Value of Customer Experience Management (SK)

Karin Miškovská – Nemčeková Customer Experience Advisory
November 25, 2021 1:00 pm - 1:30 pm Conference

A fun side of Data Privacy (EN)

Luka Mulej Sales Manager / ISL Online
November 26, 2021 8:45 am - 9:00 am Conference

Opening (SK, EN)

  Iveta Janotík
  itSMF Slovakia
  Pavol Holbík
  itSMF Slovakia

November 26, 2021 9:00 am - 9:30 am Conference

Customer experience and IT Governance: Why did we fail? Again and Again (EN)

Patrik Šolc Director, Board of Directors, itSMF International; Chairman, itSMF Czech Republic
November 26, 2021 9:30 am - 10:00 am Conference

Autonomous Digital Enterprise (EN)

Evgeny Vasilyev Head of Business Development / CFI | itSMF Slovakia
November 26, 2021 10:00 am - 10:30 am Conference

ITIL and Digital Transformation (EN)

Rok Sajovic ITSM CENTER d.o.o. | itSMF Slovenia
November 26, 2021 10:30 am - 11:00 am Conference

Coffee Break

November 26, 2021 11:00 am - 11:30 am Conference

Continuing ITIL® 4 Development (EN)

Akshay Anand ITSM Product Ambassador & Evangelist / AXELOS Global Best Practice
November 26, 2021 11:30 am - 12:00 pm Conference

Automation Everywhere - Path to be Autonomous Enterprise (EN)

Svetlana Stolyarov Principal Solution Engineer DSM / BMC Software
November 26, 2021 12:00 pm - 12:30 pm Conference

How Parking has become a digital experience (EN)

Michal Broska Chief product officer / PosAm | itSMF Slovakia
November 26, 2021 12:30 pm - 1:00 pm Conference

CX 101: How customer experience turns businesses around (EN)

Adam Brocka Head of Customer Experience / Kiuub
Slavo Tuleya Managing Director / Kiuub

Organizers

Iveta Janotík
Iveta Janotík

Regional Director at CFI, Member Of The Board at itSMF Slovensko

Tatiana Hederová
Tatiana Hederová

Head of GCPE PMO at Orange Business Services, Vice-chairman Of The Board at itSMF Slovensko

Igor Dimitrovič
Igor Dimitrovič

ITSM Specialist Expert at Slovenská sporiteľňa, Chairman Of The Board at itSMF Slovensko

Pavol Holbík
Pavol Holbík

Head of training services at omnicom, Member Of The Board at itSMF Slovensko

Martin Lacko
Martin Lacko

Head of IT Change management in Slovenská sporiteľňa, Member of the Supervisory Board at itSMF Slovakia

Martin Podhajský
Martin Podhajský

Making Knowledge available at VÚB Banka, Co-founder at KEP Partnership, Member of the Supervisory Board at itSMF Slovakia

Lucia Široká
Lucia Široká

Back Office Specialist at Softec, itSMF Slovakia Administration