Value Experience 2021 – The Best Service Management Conference in CEE

The Best Service Management Conference in CEE

Value Experience 2021

25.11.2021 - 26.11.2021, CET 08:45 - 13:30

Online

08:45 - 13:30

November 25, 2021 - November 26, 2021

About the Conference

Last year was a catalyst that brought digital business innovation to the forefront of all organizations. 2021 is the year to build on this momentum to enhance customer engagement, experience, generate new revenue and serve our customers. itSMF Slovakia, a leader in the world of IT Service Management in CEE, is organizing 15th annual IT Service […]

Luka Mulej

Sales Manager ISL Online

Patrik Šolc

Director, Board of Directors, itSMF International; Chairman, itSMF Czech Republic

Adam Brocka

Head of Customer Experience Kiuub

Slavo Tuleya

Managing Director Kiuub

Svetlana Stolyarov

Principal Solution Engineer DSM BMC Software

Akshay Anand

ITSM Product Ambassador & Evangelist AXELOS Global Best Practice

Evgeny Vasilyev

Head of Business Development CFI | itSMF Slovakia

Michal Broska

Chief product officer PosAm | itSMF Slovakia

Martin Vitouš

Strategist, consultant, trainer, mentor, coach & facilitator | DASA Ambassador ict-123.com | itSMF Czech republic

Timm Scheibach

Managing Principal microfin | itSMF Germany

Jörg Bujotzek

CEO amendos GmbH | itSMF Germany

Jakub Pobiecky

Lead Consultant Devoteam Alps & ICE (International Centre of Excellence)

František Kvintus

Lead Consultant, ITSM COE Leader Devoteam Alps & ICE (International Centre of Excellence)

Kaimar Karu

Digital Government & Governance Independent

Miroslav Hlohovský

Executive Partner and Head of Consulting OMNICOM | itSMF Slovakia

Branislav Jarábek

Leading organization change Slovenská sporiteľňa, a.s. | itSMF Slovakia

Karin Miškovská – Nemčeková

Customer Experience Advisory

Rok Sajovic

ITSM CENTER d.o.o. | itSMF Slovenia

Programme

November 25, 2021 8:45 am - 9:00 am Conference

Opening (SK, EN)

	Igor Dimitrovič itSMF Slovakia
	Tatiana Hederová itSMF Slovakia

November 25, 2021 9:00 am - 9:30 am Conference

Digital Governance (EN)

Kaimar Karu Digital Government & Governance / Independent

November 25, 2021 9:30 am - 10:00 am Conference

Unexpected value of ESM (SK)

Miroslav Hlohovský Executive Partner and Head of Consulting / OMNICOM | itSMF Slovakia

November 25, 2021 10:00 am - 10:30 am Conference

Service Integration and Management (SIAM) How to manage a Multi Service Provider Enviroment (EN)

Jörg Bujotzek CEO / amendos GmbH | itSMF Germany

Timm Scheibach Managing Principal / microfin | itSMF Germany

November 25, 2021 10:30 am - 11:00 am Conference

Coffee Break

November 25, 2021 11:00 am - 11:30 am Conference

Are you ready to provide value? (CZ)

Martin Vitouš Strategist, consultant, trainer, mentor, coach & facilitator | DASA Ambassador / ict-123.com | itSMF Czech republic

November 25, 2021 11:30 am - 12:00 pm Conference

Value delivery with high-performing teams (SK)

Branislav Jarábek Leading organization change / Slovenská sporiteľňa, a.s. | itSMF Slovakia

November 25, 2021 12:00 pm - 12:30 pm Conference

Best Practices in ESM migration (CZ)

František Kvintus Lead Consultant, ITSM COE Leader / Devoteam Alps & ICE (International Centre of Excellence)

Jakub Pobiecky Lead Consultant / Devoteam Alps & ICE (International Centre of Excellence)

November 25, 2021 12:30 pm - 1:00 pm Conference

Value of Customer Experience Management (SK)

Karin Miškovská – Nemčeková Customer Experience Advisory

November 25, 2021 1:00 pm - 1:30 pm Conference

A fun side of Data Privacy (EN)

Luka Mulej Sales Manager / ISL Online

November 26, 2021 8:45 am - 9:00 am Conference

Opening (SK, EN)

	Iveta Janotík itSMF Slovakia
	Pavol Holbík itSMF Slovakia

November 26, 2021 9:00 am - 9:30 am Conference

Customer experience and IT Governance: Why did we fail? Again and Again (EN)

Patrik Šolc Director, Board of Directors, itSMF International; Chairman, itSMF Czech Republic

November 26, 2021 9:30 am - 10:00 am Conference

Autonomous Digital Enterprise (EN)

Evgeny Vasilyev Head of Business Development / CFI | itSMF Slovakia

November 26, 2021 10:00 am - 10:30 am Conference

ITIL and Digital Transformation (EN)

Rok Sajovic ITSM CENTER d.o.o. | itSMF Slovenia

November 26, 2021 10:30 am - 11:00 am Conference

Coffee Break

November 26, 2021 11:00 am - 11:30 am Conference

Continuing ITIL® 4 Development (EN)

Akshay Anand ITSM Product Ambassador & Evangelist / AXELOS Global Best Practice

November 26, 2021 11:30 am - 12:00 pm Conference

Automation Everywhere - Path to be Autonomous Enterprise (EN)

Svetlana Stolyarov Principal Solution Engineer DSM / BMC Software

November 26, 2021 12:00 pm - 12:30 pm Conference

How Parking has become a digital experience (EN)

Michal Broska Chief product officer / PosAm | itSMF Slovakia

November 26, 2021 12:30 pm - 1:00 pm Conference

CX 101: How customer experience turns businesses around (EN)

Adam Brocka Head of Customer Experience / Kiuub

Slavo Tuleya Managing Director / Kiuub

Organizers

Iveta Janotík

Regional Director at CFI, Member Of The Board at itSMF Slovensko

Tatiana Hederová

Head of GCPE PMO at Orange Business Services, Vice-chairman Of The Board at itSMF Slovensko

Igor Dimitrovič

ITSM Specialist Expert at Slovenská sporiteľňa, Chairman Of The Board at itSMF Slovensko

Pavol Holbík

Head of training services at omnicom, Member Of The Board at itSMF Slovensko

Martin Lacko

Head of IT Change management in Slovenská sporiteľňa, Member of the Supervisory Board at itSMF Slovakia

Martin Podhajský

Making Knowledge available at VÚB Banka, Co-founder at KEP Partnership, Member of the Supervisory Board at itSMF Slovakia

Lucia Široká

Back Office Specialist at Softec, itSMF Slovakia Administration

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