Miroslav Hlohovský
- Executive Partner and Head of Consulting
- OMNICOM
- https://www.omnicom.digital/
Executive Partner and Head of Consulting at OMNICOM with more than 15 years of the experiences in the service management. He helps organization with digital transformation through introduction of the automation, collaboration, agile, devops and ITIL best practices.
Miroslav shapes current trends in the service management as co-author of ITIL4 Practices, especially Service Desk and Service request management practices.
Sessions
-
Modernizing Service and Operations Management with AI (SK)
Everyone is talking about AI. Few are delivering real impact. In this session, we cut through the noise and show how AI is already modernizing service and operations management—driving efficiency, lowering costs, and creating exceptional customer experiences today, not tomorrow.
- Panel discussion (EN)