Dmitry Isaychenko

  • Portfolio Director
  • PeopleCert

Dmitry is Portfolio Director at PeopleCert responsible for the partnership programmes. IT consultant, solution architect, ITIL4 co-author, and trainer with over 25 years of experience in the IT industry. A co-author of the “Metrics-based Service Management” book.

Sessions

  • How to Implement: an ITIL guide to transformations (EN)

    This August, PeopleCert published a new ITIL Official Book. It is a guide to implementation of organizational transformations – from relatively small, to very large. Why do we need a guidance like this if there are many organizational change models? What is new or special about the new book? How can it help your organization in the times of high uncertainty? Can it be used for transformations enabled by other frameworks?

    Dmitry and Roman, who took part in the development of the new book, will answer these and other questions about the new ITIL publication.