Roman Zhuravlev

  • ITIL Senior Architect
  • PeopleCert

Roman Zhuravlev has been working as ITIL architect (under different job titles) since 2016, and contributed as a co-author, editor, reviewer, examiner and of course architect to every ITIL 4 publication. Roman is ITIL v2 Service Manager, ITIL v3 Expert, and ITIL 4 Master. He is passionate about making digital technology valuable for people in a sustainable and fair way.

Sessions

  • Digital product and service management: the past, the present, and the future (EN)

    In 2024, ITIL architects’ team has been working on practical guidance for understanding and improving an operating model of a modern digital organization. Based on the ITIL service value chain and the good practices of flow engineering, a team of ITSM experts has created a simple, practical, and accessible guidance for bringing digital product and service management closer together.

    In this presentation, Roman will share the latest news from the very heart of ITIL development and answer your questions.

  • Panel discussion (EN)