Mark Smalley

  • Writer & coach
  • Smalley.IT

Mark Smalley helps IT people understand service. He helps people discover where they are and to visualize where they want to be. Mark is a writer and coach at Smalley.IT and self-identifies as The Ancient IT Philosopher. His main area of interest is the management of IT systems and services. Mark is a contributor to many bodies of knowledge and has spoken at hundreds of events in more than thirty countries. He was lead editor of ITIL 4’s High-velocity IT module and is involved in ITIL’s development. Mark also has contributed to the XLA movement.