Time, your most precious resource (EN)

Eddy Peters President of chapter /itSMF Belgium

Time has always been used to make sure we deliver. We have mechanisms in place to help achieve that, like priorities, SLA’s, OLA’s… We have learned to maximize the time available by filling it with work that matters.

But can we keep the same approach when we focus on value, embrace co-creation, be agile in service management? My statement: ‘It is no longer effective if you really want to connect with your customers and their experience journey.’ To realize that ambition, you have to make time!

I will share my findings how we need to look at time as a resource for driving operations in a changing world.