Systematic delivery of value. Really? (CZ/EN)

Martin Vitouš Strategist, consultant, trainer, mentor, coach & facilitator | DASA Ambassador /ict-123.com | itSMF Czech Republic

One of the biggest problems I run into is the perception of IT as a cost center and not someone who can bring value to the company. To change this, we need to be able to identify what we deliver (IT services and products), what business processes we support and how, but most importantly we need to be able to deliver that value in a systematic, predictable, and measurable way. We simply need our IT assembly line. Let’s think about how to build one.