Digital product and service management: the past, the present, and the future (EN)

Roman Zhuravlev ITIL Senior Architect /PeopleCert

In 2024, ITIL architects’ team has been working on practical guidance for understanding and improving an operating model of a modern digital organization. Based on the ITIL service value chain and the good practices of flow engineering, a team of ITSM experts has created a simple, practical, and accessible guidance for bringing digital product and service management closer together.

In this presentation, Roman will share the latest news from the very heart of ITIL development and answer your questions.