Rob Akershoek

  • IT Management & DevOps architect
  • DXC

Rob Akershoek is senior IT Management / DevOps architect at DXC and Co-Chair of the IT4IT Forum within The Open Group. He helps IT organizations to transform to become a lean and agile service provider, ready to manage the new digital ecosystem consisting of a hybrid cloud and multi-vendor sourcing landscape.
He is architecting the new IT organization combining standards, practices, and concepts such as the IT4IT standard, TOGAF, Scaled Agile Frameworks (such as SAFe), Agile Development, SCRUM, Site Reliability Engineering (SRE), DevOps and Continuous Delivery, Security Management with established IT service management methodologies (ITIL 4). He assists IT organizations in their IT automation journey covering the entire IT value chain including portfolio management, the DevOps toolchain including CI/CD, test management, monitoring and event management (AIOps and Observability), risk and security management, ITSM, CMDB, cloud orchestration, etc.
Rob Akershoek is author of numerous articles and author the IT4IT management guide (managing the business of IT).

Sessions

  • The missing piece: Creating an Architecture for IT Service Management (EN)

    Many organizations are transforming their IT operating model introducing new ways of working (such as DevOps and agile development) as well as modernizing the IT management tool chain.

    However most often transformations fail due to the absence of a holistic SERVICE MANAGEMENT ARCHITECTURE. As a result, the end-to-end service value chain is very sub-optimal consisting of fragmented IT processes, siloed IT management tools and disconnected teams (and vendors).

    IT service management is a complex system consisting of many processes, practices and tools. To be successful an ITSM architecture is needed. An architecture that guides how all the various pieces in the service value chain need to be connected to optimize end-to-end IT value streams; and to standardize, simplify and automate end-to-end workflows. To enable teams to deliver better value sooner, safer and with lower costs, resulting in happier people working in an environment with less friction.

    Learn how to create a service management architecture that can be used to assess your current state, define the target state architecture (combining DevOps, ITIL and Agile Development), and define a transformation roadmap to mature your digital management capability.

  • Panel discussion (EN)