Sophie Hussey

  • Director | Keynote Speaker
  • Lapis Consulting Services
  • https://www.lapis-consulting.com/

An experienced IT service professional, Sophie loves working with clients to support the growth of their colleagues and service management practices.

Passionate about delivering business outcomes & producing customer value through the provision of high quality, strategically focused, operational & service focused management. Adept at building partnerships, both internally and externally, that drive improvements across all aspects of service management, IT & the business.

Nearly 3 decades of experience combining leadership skills with technical knowledge to inspire & motivate others whilst challenging the status quo with a focus on streamlining processes & optimising productivity.

Sessions

  • The 7 Myths of Service Management (EN)

    Service management is everywhere — yet many organisations still struggle to deliver real value. This keynote challenges seven deeply embedded myths that shape how service management is understood and practiced, and reframes it as a capability for enabling value across the organisation.